PatientConnect offers a full solution set of outsourced patient engagement programs focused on primary and secondary bad debt recovery. PatientConnect is always aligned to our Provider’s mission with patient focused communications according to the Provider’s polices and procedures. Everything is designed to significantly boost revenues, improve cash flow and lower operating costs.
Outsourcing & debt resolution
Patient insurance follow up – denial, low balance, aged, & 3rd party liability A/R
Small balance claims service
Medicare secondary billing
Patient accounting conversion support
Contingency, liquidation and single fee, full patient journey models
Programs designed to assist patient in resolving their outstanding healthcare debt
Combined account balances when possible to educate and streamline patient communications
Compliant placement scrubs to remove duplicate accounts, bankruptcy, and deceased status while verifying contact information
Contingency, liquidation, and single fee across the full patient journey
Capio: Patient Advocates at Heart
Patient Accounts Served
Account Balances Managed
Payment Plans Provided
“Thank you for treating me with respect, courtesy, kindness and understanding. It made a huge, positive difference in the entire experience. I commend your company and your employees.”Patient
“Capio’s team is well-versed in the intricacies of assisting patients through education and managing healthcare accounts. Their collection methodology, and specifically their Patient Advocacy Team, work hard to protect our hospitals’ reputations and patient relationships. We are caregivers, and everyone wins with our relationship that is compassionate, compliant and complaintless.”Capio Client
“I get the feeling that all of your representatives are trained to listen and present solutions that are not onerous or overbearing. I also get the feeling that you have employees who demonstrate the standards that you wish your company to be known by. Thank you.”Patient
“For the more than two years we have been working together, Capio has added millions of dollars to our bottom line. More importantly, they have proven themselves as true partners.”Capio Client
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