Contingency Services

PatientConnect offers a full solution set of outsourced patient engagement programs focused on primary and secondary bad debt recovery. PatientConnect is always aligned to our Provider’s mission with patient focused communications according to the Provider’s polices and procedures. Everything is designed to significantly boost revenues, improve cash flow and lower operating costs.

Full Solution Set

  • Patient Pay Outsourcing and Proactive Patient Engagement
  • Bad Debt Recovery Solutions
  • Accountable, Transparent and Detailed Performance Reporting by Segments and the Entire PatientConnect Solution
  • Models: Contingency, Liquidation and Single Fee


  • Seamless integration with provider systems
  • Patient Advocacy services
  • Compassionate Patient Care with compliant engagement platform
  • Technology, automation and superior work flow to optimize patient satisfaction
  • Consumer friendly payment options
  • Financial assistance assessment & full dispute resolution support

Patient Pay Outsourcing

  • Outsourcing & debt resolution

  • Patient insurance follow up – denial, low balance, aged, & 3rd party liability A/R

  • Small balance claims service

  • Medicare secondary billing

  • Patient accounting conversion support

  • Contingency, liquidation and single fee, full patient journey models

Bad Debt Recovery

  • Programs designed to assist patient in resolving their outstanding healthcare debt

  • Combined account balances when possible to educate and streamline patient communications

  • Compliant placement scrubs to remove duplicate accounts, bankruptcy, and deceased status while verifying contact information

  • Contingency, liquidation, and single fee across the full patient journey

Capio: Patient Advocates at Heart


Healthcare Clients


Patient Accounts Served


Account Balances Managed


Payment Plans Provided

“We highly recommend that any healthcare company
interested in partnering with a well respected leader
in the debt purchasing industry, choose Capio!”

Capio Client

“Thank you for treating me with respect, courtesy, kindness and understanding. It made a huge, positive difference in the entire experience. I commend your company and your employees.”


“Capio’s team is well-versed in the intricacies of assisting patients through education and managing healthcare accounts. Their collection methodology, and specifically their Patient Advocacy Team, work hard to protect our hospitals’ reputations and patient relationships. We are caregivers, and everyone wins with our relationship that is compassionate, compliant and complaintless.”

Capio Client

“I get the feeling that all of your representatives are
trained to listen and present solutions that are not
onerous or overbearing. I also get the feeling that you
have employees who demonstrate the standards that
you wish your company to be known by. Thank you.”


“Selling uncollected, late-stage receivables has become
a standard part of our revenue cycle. Capio’s attention
to detail and consistent, positive responses to our
needs, places them at the top of their industry”

Capio Client

“For the more than two years we have been working together, Capio has added millions of dollars to our bottom line. More importantly, they have proven themselves as true partners.”

Capio Client

Sales Inquiry

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