"A provider may sell their patient accounts receivables after writing off their bad debts as worthless, as long as they have fulfilled all the requirements in the regulation at 42CFR 413.89 and Chapter 3 of the Provider Reimbursement Manual” – Center for Medicare Management
Regulations state that reimbursement for Medicare DSH means that providers must wait to get paid for all other payers. As a result, there can be a tail on the 990 filing while providers wait for Medicare DSH payments until all patient responsibility settles. Capio excludes Medicare accounts from a debt purchase and therefore providers can liquidate unpaid services immediately.
Debt liquidation is permitted under 501R as both a Non-ECA and ECA. Capio works with providers to make sure that all aspects of 501r are addressed. Capio will review accounts and work with hospital leadership to determine the best approach. Capio’s core values related to our Advocacy program and patient outreach ensure a white glove approach for patient communications.
Turn unpaid, dormant accounts into a new bottom-line revenue stream with ongoing forward flow & backlog programs
Trending, data analytics and customer feedback
Speech analytics, business intelligence, financial analysis
White glove, compassionate customer care
Dedicated Patient Advocacy Team
Ongoing training and support
Analytics and account segmentation
Accounts are never resold
We will never charge patient interest
Never take legal action
Never any late charges
Dedicated Financial Assistance Teams
Capio: Patient Advocates at Heart
Patient Accounts Served
Account Balances Managed
Payment Plans Provided
“Thank you for treating me with respect, courtesy, kindness and understanding. It made a huge, positive difference in the entire experience. I commend your company and your employees.”Patient
“Capio’s team is well-versed in the intricacies of assisting patients through education and managing healthcare accounts. Their collection methodology, and specifically their Patient Advocacy Team, work hard to protect our hospitals’ reputations and patient relationships. We are caregivers, and everyone wins with our relationship that is compassionate, compliant and complaintless.”Capio Client
“I get the feeling that all of your representatives are trained to listen and present solutions that are not onerous or overbearing. I also get the feeling that you have employees who demonstrate the standards that you wish your company to be known by. Thank you.”Patient
“For the more than two years we have been working together, Capio has added millions of dollars to our bottom line. More importantly, they have proven themselves as true partners.”Capio Client
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