“Thank you for treating me with respect, courtesy, kindness and understanding. It made a huge, positive difference in the entire experience. I commend your company and your employees.”

“In my entire 50 years on this earth, I have never encountered someone with as much compassion, heart, and patience. Instead of being demanding, curt, or downright rude, as so many are, he advised me on a course of action to rectify this entire issue. Kudos!”

“You make this very pleasant! Capio goes above and beyond. Way to go!”

“I get the feeling that all of your representatives are trained to listen and present solutions that are not onerous or overbearing. I also get the feeling that you have employees who demonstrate the standards that you wish your company to be known by. Thank you.”

“I must say—you are a great company. You didn’t humiliate me, and you treated me with respect to help resolve this account. Thanks.”

“I was very pleased with the communication that occurred between myself and your representative—she was extremely friendly and professional. This is often times rare. Thank you for your professionalism and patience. I appreciate the service.”