Chief Executive Officer
Mark co-founded Capio in 2008. He has been the chief executive officer since 2013, previously serving as the chief financial officer.
After working at Price Waterhouse as a staff auditor, Mark entered the healthcare revenue cycle industry when he took a job as a financial analyst at Medaphis Services Corporation in 1993. He held various positions over the next six years, including chief financial officer.
In 1999, Mark co-founded Attention, LLC, where he served as chief financial officer until 2002, when the company was sold to West Corporation and renamed West Asset Management. Mark then served as senior vice president of strategy.
Mark graduated from the University of Georgia in 1990. He has a Bachelor of Science in accounting and a Master of Business Administration. He earned his CPA from the Georgia State Board of Accountancy in 1991.
Chief Growth Officer
Bob Healy joined Capio in August 2017 as part of the company’s business acquisition of PatientCard, where he served as executive vice president of marketing, products, and distribution.
Prior to launching PatientCard, Mr. Healy served as EVP of corporate development, marketing and strategic partnerships for iJento, a leading omni-channel marketing technology company based in the United Kingdom. Before joining iJento, Bob worked with private equity firm, Aequitas Capital Management, and its consumer services portfolio companies, including CarePayment, to develop long-term strategies and program innovation.
In 1995, Mr. Healy co-founded and executed strategic affinity partnerships, product management, revenue generation, and marketing for Vesta, the leader in innovative electronic payment systems.
With over 30 years of business experience, Mr. Healy has led strategy, marketing, corporate development, and product leadership for a variety of healthcare, technology, and analytics companies, including Willis Group, WebTrends, Concero Technology, MeasureCast, and Preview Systems.
Bob graduated with a Bachelor of Arts in History from the University of Notre Dame. In the community, he participates in a variety of roles with youth sports, food banks, fundraising drives, and advisory boards for healthcare and technology start-ups.
Chief Operating Officer
Bob Hodges joined Capio in January 2013 as president.
Prior to joining Capio, he was senior vice president of healthcare services for NCO Financial Systems, where he led a staff of 1,100 people in 30 locations across the United States and Philippines.
Mr. Hodges started his career in the collection industry in 1988 as a collector for Creditors Mercantile in Dallas, Texas. Within a few months, he worked his way up to the manager position, moving all over the Southeast—Jacksonville, Birmingham, Memphis, and Atlanta—as the company was purchased by Integratec and then Medaphis. In June 1993, Bob moved to Kingsport, Tennessee, where he was named the director of BD for the Mid-Atlantic Region before NCO Financial Systems purchased Medaphis in 1998.
In 1999, he was promoted to NCO’s vice president of healthcare and was thus responsible for the operations of six locations across the Eastern United States. In 2002, he became senior vice president of healthcare service and assumed responsibility for all product line operations and sales teams.
Prior to entering the accounts receivables industry, Mr. Hodges worked as a retail sporting goods manager in Tucson and Dallas, at a dude ranch, and as a farm hand and lab technician for the University of Arizona’s citrus experimental farm.
Mr. Hodges is a member of ACA International, Receivable Management Association, and HFMA. He is also a Certified Receivable Compliance Professional, as designated by RMA. An avid outdoorsman, Bob is an Endowment Member with the NRA and Life Member of B.A.S.S.
Senior Vice President, Sales
Dan Kutchel joined Capio in January 2018. As senior vice president, he applies his proven leadership and production capabilities to the company’s revenue growth goals and strategic channel partnership objectives.
Prior to joining Capio, Mr. Kutchel served as regional vice president for strategic opportunities at CarePayment. He has held executive sales and leadership positions with Crowe Horwath, LLP, Horizon Financial Management, McKesson, Ernst & Young, and Outsourcing Solutions, Inc.
With over seventeen years of healthcare revenue cycle and financial products experience in the areas of sales leadership, corporate management, product marketing, and revenue growth, Dan has extensive knowledge about patient financing programs. He has assisted many healthcare providers in the development and implementation of patient engagement and financial performance strategies.
Mr. Kutchel attended Youngstown State University and the University of Phoenix, where he earned a Bachelor of Science in Business Management and a Master of Business Administration, respectively. Dan is a member of the Healthcare Financial Management Association and serves on the board of directors for SwimUnited.
Jim Richards is the co‐founder and chairman of Capio.
In 1973, Mr. Richards found a job as a debt collector at GC Services in Philadelphia. He quickly moved up the ranks at GC, ultimately serving as senior vice president of Operations before being named president of Integratec, one of the first consolidations in the collection industry. In 1991, the company sold its collection division to Medaphis and renamed it AssetCare.
Richards accepted the role of president of Medaphis Services Corporation in 1996 and subsequently led the sale of Medaphis to NCO Group just a few years later. In 1999, he co‐founded Attention, LLC, which was sold to West Corporation and renamed West Asset Management in 2002. Mr. Richards and his team helped grow this company into the largest secondary healthcare collection agency in the U.S., with more than $300 million in revenue.
Finally, in 2008, after he served as president of West Asset Management, Mr. Richards co-founded Capio, with offices in both Georgia and Texas.
Mr. Richards has served on the board of ACA International since 2013, and as president for 2015‐2016. He is also chairman of the International Collector Group, which is comprised of industry companies from all over the world, and is the founder of the Institute for Collection Leadership—a group of 50 of the largest revenue cycle companies in the United States.
Chief Information Officer
Jeff Shoppe joined Capio in early 2016. As chief information officer, he leads Capio’s technology strategy and manages overall corporate information technology operations.
Mr. Shoppe provides over 30 years of information technology experience. Prior to joining Capio, Mr. Shoppe served in various IT leadership roles with Delta Air Lines, Medaphis Corporation, NCO Financial Systems, and Transworld Systems. The majority of his tenure has been within the accounts receivable management industry, where he led successful technology teams in healthcare, government, education, and commercial receivables management verticals.
Mr. Shoppe earned his Bachelor of Business Administration from Georgia State University. He’s a member of the Healthcare Information and Management Systems Society (HIMSS) and ACA International. A Georgia native, he now resides in the city of Flowery Branch and is married with four children and two grandchildren.
Lyman Sornberger joined Capio in 2013 and currently serves as chief healthcare strategy officer.
Prior to joining Capio, Mr. Sornberger was the executive director of revenue cycle management at Cleveland Clinic Health Systems, where he was tasked with creating a single business office and moving the entire system to a single technical platform. For nearly seven years, he was responsible for all eleven hospitals within the health system and 1,400 physician revenue cycle employees—from registration, preauthorization, coding, and all back-office functions. Additionally, Lyman was the Clinic’s international leader of the United Arab Emirates’ design of healthcare in the Middle East. He promoted the health system’s mission of “Patients First” throughout the U.S. and U.A.E.
Before he joined the Cleveland Clinic, Mr. Sornberger worked at the University of Pittsburgh Medical Center (UPMC) for 22 years, holding various leadership positions in its physician revenue cycle management groups. While at UPMC, he merged revenue cycle administrative functions for all sixteen hospitals, converted the organization to a single technical platform, and led the system through mergers, acquisitions, and international growth.
Mr. Sornberger proudly served six years in the United States Army as a medic in New Jersey, Washington, D.C., and Texas.
He is a member of HFMA, AAHAM, ACHE, HIMSS, Becker’s, Modern Healthcare, ACA International; and the chairman of the ACA Asset Buyer Committee. Throughout his career, he has authored over 1,100 articles and white papers, and he proudly presents monthly to the healthcare industry to promote education awareness.
Mr. Sornberger has an undergraduate degree in business and biology from the University of Pittsburgh and a dual master’s degree in nonprofit management and healthcare.
Chief Financial Officer
Chris Veigel joined Capio in 2008 as vice president of accounting and finance and was promoted to chief financial officer in 2012. As CFO, Chris is responsible for all accounting, finance, and treasury functions, and for product acquisition due diligence and analysis.
Mr. Veigel started his career in 1995 as a public accountant in Omaha, Nebraska. He was employed with Deloitte & Touche for six years, including almost two years as an audit manager. In 2002, Chris entered the credit collection industry, holding director of accounting and director of financial reporting and analysis roles with West Asset Management, a division of Atlanta-based West Corporation. Within these roles, he was responsible for financial reporting and oversight of several analysis projects for the receivables management division.
Mr. Veigel graduated from the University of Nebraska with a bachelor’s degree in accounting. He is an active CPA permit holder with the State of Nebraska. Outside of work, he enjoys spending time with his wife and three children and coaching youth sports.
Chief Revenue Officer
Steve Wright joined Capio in August 2017 as part of the company’s business acquisition of PatientCard, where he served as president.
Prior to launching PatientCard, Mr. Wright founded, designed, and led the growth of CarePayment, a leading nationwide patient financing program. Steve has also held various positions with the Microfield Group—a publicly-traded firm specializing in the acquisition and management of electrical, technology and energy-related businesses—including president, CEO, and director.
In 1993, he co-founded Card Capture Services, Inc. (CCS), and while serving as executive vice president and director, he helped to grow the company into the nation’s largest off-premise ATM provider, with revenues in excess of $100M. The company was sold to E*Trade in 2000.
A seasoned and successful business executive and entrepreneur, Mr. Wright has invested over 35 years working in financial services and consumer/commercial product development. In 1997, he was named by the Portland Business Journal as the Oregon Service Entrepreneur of the Year.
Mr. Wright graduated with a Bachelor of Science in marketing and management from the University of Oregon Lundquist College of Business in 1986. In the community, he has served on the board of directors for the Big Brothers Big Sisters Columbia Northwest for seven years, including two years as board chair.
Want to work with us?
Are you interested in learning more about Capio’s suite of solutions?
Send us a message below, and we’ll get back to you as soon as possible.